The importance of pre-scheduled maintenance visits

The new industry "buzzword" seems to be PREVENTION all across the board as more and more companies realize the importance of preventive maintenance on their equipment to minimize the possibilities of downtime. People used to call us in panic asking for a field service representative to jump on a plane ASAP to come in and fix the problems. We are undoubtedly facing these types of situations less frequently than in the past due to the simple fact that people are doing more maintenance on a regular basis than before. PREMIER TECH SYSTEMS, a year ago, has initiated an innovative support and service program called "PM-5" (Preventive Maintenance 5) which offers various support options and levels through long-term partnerships with our customers. Depending on the level of support the customers have chosen, PREMIER TECH SYSTEMS’ field service representative may be asked to come to site once, twice, three or even six times in a twelve month period. The service representative will go through a thorough examination of the system following a complete module-by-module list of items to verify, all being recorded on paper. At the end of the visit, a complete recommendations report is provided to the customer for evaluation and actions to be undertaken (if needed).

What are the cost differences between reacting and preventing?

It is difficult to forecast the costs for reacting as opposed to preventing. It will all depend on the number of total hours of downtime or if going to the extremes, the costs of losing a customer because you could not deliver an order within the expected timeframe. As your equipment gets older, prevention should become part of your vocabulary or you will certainly experience some unwanted downtimes. Preventing also means keeping a legitimate number of spares on your shelves to cover most wear and tear items. Your equipment supplier should be able to provide you with such a list.

Joining the PM5 program, our customers benefit from yearly parts rebates, priority for on-site service and many other privileges.